What does my order status mean?

What does my order status mean?

What does my order status mean?

In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.

Please see the table below to learn what options are available to you at each stage of your order.

My Order Status Is: That Means: Right Now I Can:
Pending

Pending Payment
Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order.

Complete your payment
Edit order
Cancel this order

Processing Payment Received We’ve received your payment and are beginning verification to ensure payment security.

Check order progress
Resolve a payment issue
Cancel this order*
Request a change of shipping address

Payment Confirmed Your payment has just been confirmed and we will begin processing your order immediately.
Packaging

All products require processing before shipment. Processing includes selecting your products, quality assurance checks and careful packaging for shipment.

Average processing time: 1-3 business days.
Exception: Made-To-Order items: 3-7 business days.

Check order progress
Request a change of shipping address
Resolve a payment issue
Inquire about customs duties
Cancel this order*

All Shipped Everything in your order has been packaged and sent to the shipping address you provided. Resolve a payment issue
Request a return or refund
Report missing or wrong products
Inquire about customs duties
Cancelled This order has been cancelled. Resolve a payment issue (for refunds)

*Please see our Cancellation Policy for product-specific policies.

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