Our Return & Cancellation Policy
Online purchases require flexibility and support. girlmerry.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.
If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Returns must be received by Girlmerry within 30 days of your order’s original shipment date. Please return the items in original condition .
Items must be returned unworn (sanitary liner intact for swimwear), unwashed, and unused
If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Care within 5 days of receipt and provide a photo of the defect.
You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
Once we receive your return package, please allow 15 business days for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account.
We no longer have the ability to do exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for either a refund
Many orders can be cancelled at no charge up until shipment. When your order ships, Orders that have already shipped cannot be cancelled and will be treated as returns.
To cancel an order, please send Email us firstname.lastname@example.org, and request a cancellation.