I received an incorrect item
If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service:
- 1. Sign into your account and click on My Orders
Open the Order Details page by clicking on either the Order Number or View Details (both circled in red).
- 2.Click order tickets ,Select Missing or Wrong products and then fill in the online form.
- 3. Our Customer Service team will respond to you within 24 hours.
- 4. Once Customer Service confirms an item is missing, we will begin processing a new one for you.