How do I contact Customer Service about my order?

How do I contact Customer Service about my order?

My Orders is LightInTheBox.com’s convenient process for communicating with you about each order placed with us.

Once you’re logged in, the Order Details page is your platform for contacting Customer Service via the help links found throughout the page. Read on to learn how:

Step 1:

Sign in to My Orders and find the order number you need to contact us about.

Open the Order Details page by clicking on either the Order Number or View Details (both circled in red).

Step 2:

Click order tickets ,Select a topic Add a message,We will solve your problems with the fastest speed!.

  • Change shipping address
  • Resolve a payment issue
  • Ask about customs duties
  • Returns & Refunds
  • Incorrect Item Received
  • Check your order progress
  • Track my package
  • Cancel this order

 

Track my package

This help link will appear if there is a delay in receiving your package. It will allow you to contact Customer Service and ask for any updates on where your package is and when you can expect to receive it.

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