THIS IS GIRLMERRY
Girlmerry is a leading international online fashion clothing wholesale store. Focused on the latest in affordable fashion style, we provide thousands of the latest in chic product lines, to give maximum choice to our discerning clientele.
We aim to provide an extensive range of high quality, trendy fashion clothing – not only at the lowest price, but also with a professional dedicated service to our valued customers from all over the world.
Across thousands of product lines, combined with affordable chic and effortless elegance in everything from Women's Dresses, Intimate Lingerie, Tops, Pants , Swimwear and other Accessories.
Our goal is always to provide our customers with high quality products at competitive factory direct price. The more you buy, the more you save! Whether you're a personal buyer looking for fashion clothes, or a store owner or business wholesaler who searching for suppliers to give your business with the competitive edge.
Girlmerry.com is perfect for you, thanks to our high quality products, low wholesale price and attentive service.
Here is some information you might want to know
How to place an order?
1.Add items to your shopping cart, any color and size of the same sku, when the quantity reach the corresponding quantity, the system will automatically give you a preferential price.
2.Edit shopping cart or checkout：In order to improve the checkout speed, we only display 10 products at checkout,but actually you will pay for all the products in your shopping cart.
Eg：you add 12 items in your cart,but on the checkout page,it would saying 10 of 12,actually it have 12 items in your cart.you could click the “View”to check all items.
3.Check out：Enter the correct address information, select the payment method and shipping method, submit and pay for the order
We accept a number of secure and convenient payment methods:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
2. Credit Card:
Buyers can pay securely by credit card via PayPal.
3. Bank Transfer:
Note: Please tell us after you pay the Bank transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.
4. Western Union
You can see Western Union info when you check out,or contact customer service for details.
Note: Please tell us the following information after you have paid using Western Union
1) The 10 digit control number. （MTCN）
2) Sender's name.
3) The exact amount you sent.
4) Sender's address.
5) Your shipping address.
Shipping & Handling
1. We ship the package all over the world. Just buy and enjoy our great service, we ship directly to your door.
2. Our handling time is 2-7 business days after your payment has been processed, the tracking number will be provided to you after we ship out. Shipping fee is depend on the weight of your items along with the destination. We charge very low shipping fee for our customers to save your more money.
3. The tracking number will usually be traceable on the respective courier website within 1-2 days after we have shipped the goods. Occasionally, before the package(s) become traceable,it may be a slight delay ,because they are logged by the respective shipping company. This is out our control so we kindly ask our customers to be patient.
Please Note: What is order processing time ?
After your order has been received, each item will go through quality control strictly so as to ensure the product's quality. Please note that different items are subject to different processing time. Generally the average processing time is 2-7 business days (approximately).
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February),Ching Ming Festival（April 5th), Labor Day (1st May ), Chinese National Day (1st October). Please note that all delivery time will be affected by these public holiday of year as the service from all our suppliers and logistics operators will be disrupted.
Normally the delay would be 3-4 days ,but sometimes even longer. We sincerely apologize for any delay causing during these periods and kindly ask our customers to be patient.
Quality issue(Such as clothes rip, stains, holes, etc) & we sent the wrong goods: Please contact us within 30 days of receiving the goods and provide pictures or pictures of the physical products,after we confirm,we would give you a refund directly without returning back to us.
Non-quality issue :Do not like styles, fabric,inappropriate sizes, color, the customer first need to return,when we receive the goods, only return money for items, non-return shipping.(customer need to assume the shipping )
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact Customer Service, indicating the item(s) you would like to return and the reason. We will get back to you ASAP. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Fill in the declared value according to our requirements and ship the goods by local postal
4. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and insurance are non-refundable.
Please contact our customer service first, we will get back to you ASAP.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
GM Featured Services
1.Quality Inspection Service: All of our products would be shipped out after quality inspection one by one.
2.Real Shooting Service: In order to ensure our customer could see the item more clearly and directly. All of our items are provided with real shots of models (mannequin picture) and product video displays on the item page.
3.Tag & Label Service: More and more customers are trend to put their own logo to represent their brand with the increasingly fierce brand competition in the market.Private label and tag could increase the customer personal brand awareness and influence.
Now we offer this service to our customer to meet their good demand.When the order amount exceeds 1000usd (not including shipping fee) , We could sew the tag on the clothes for you freely. 4.Drop-shipping Service: We provide the drop-shipping service to our customer. you could feel rest to order the items for your customer on our website,we would ship out the order to your customer with blind shipment.
More detail of drop shipping : https://www.girlmerry.com/dropship
Can I change/modify my order?
Yes, you can. It includes changing sizes or the color of an item, removing an item. Please contact our Customer Service. Please note that we can help you modify your order BEFORE shipment.
Once your package shipped, we will not be able to change anything.
Is it safe to order from you?
One of the most secure online system is applied to our website to protect your personal information against unauthorized use.
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.
Can I cancel my order?
Once we receive your order, the system will automatically assign your order to the relevant staff for cargo collection, quality inspection, assembly and other work. Free cancellation of orders will cause great trouble to our work, so please check your order information carefully before paying. Please forgive us for not allowing you to cancel the order. If you have special circumstances, please contact our customer service.
Is there any additional fee beyond purchase?
Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We can’t control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
How can I deal with my package if I do not want it because of the customs taxes?
Normally, our customers would not be charged tariffs. However, because of potentially strict customs inspection, it happens sometimes. We have no control over these charges and we can't tell you what the cost would be, as customs policies and import instruments vary As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned.
Do you restock sold out items?
If an item is marked as "out of stock", we suggest you check the site frequently in the next two weeks if it restocks. However, if it does not restock within few weeks, it is likely to be removed from our online store.
Can I get any discount if I order a lot?
The price on our web is wholesale price,buy more save more,and you can get 5%off when your order over 1000usd, 8%off when your order over 3000usd,10%off when your order over 5000usd.
Do the item true to size ?
Generally our clothes size will be the same as the US size, please refer our size chart. And most of our clothes have a lot stretchy.
Size chart detail: https://www.girlmerry.com/size-chart
（Tips:on the item page, it would list the item stretchy or not on the item’s title normally, you could refer to it.Most of our clothes have a lot stretchy, like the jumpsuit/two piece set,you could choose the size what you wear normally .But the swimsuit or lingeries,normally it runs small, you could up a size to choose.）
How long can I receive my order?
Your estimated delivery date including processing time and delivery time.
Order processing time: It takes 2-7 working days for the goods to be processed from the configuration to the quality inspection.
delivery time: We work with express only,such as dhl/fedex/ups, shipping usually takes 3-5 working days, When you check out, you can choose the right transportation method.
Why does it shows my package has been delivered but it hasn’t?
Packages might be delivered to your mail box,around the house,or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number.
Tracking number can be found by click "my account" under “My Orders” If you still cannot find your package, please contact our Customer Service.
Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Hot-sale items need additional preparation time.
3) Weight limit of customs or courier.
You will receive an email notification when each parcel is being shipped.
How can I track my order?
1.track packages on official website of the courier company
2.Please log into your account >> click on "My Orders" and click on the "Track Order Details" button for more details as the following example picture shows. It may take 3-5 days to see any activity once it has shipped out from our end as the next facility need time to scan parcels.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please go to "Track Order Details" under "My Orders" to find the tracking number first and contact the shipping company for more information.You may also contact our Customer Service for further help.
What if I received a wrong/defective/stained item?
We are willing to sort out any issues with wrong/defective/stained items straightaway. As soon as you discover a wrong/defective/stained item, please contact our Customer Service with:
1) The order number
2) The item's SKU number
3) A description of the problems and some clear pictures We'll get back to you as soon as we can.
We are always here for you
Vicky: firstname.lastname@example.org +8618028546210
Jane: email@example.com +8618102576210
Manager--Ann: firstname.lastname@example.org +8615102000458