An item is missing from my shipment
If your order is missing an item, please contact Customer Service:
- 1. Sign into your account and click on My Orders
Open the Order Details page by clicking on either the Order Number or View Details (both circled in red).
- 2.Click order tickets ,Select Missing or Wrong products and then fill in the online form.
- 3. Our Customer Service team will respond to you within 24 hours.
- 4. Once Customer Service confirms an item is missing, we will begin processing a new one for you.
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